glassFROGG Privacy Policy

glassFROGG, LLC ("glassFROGG," "We," "Us" or "Our") has developed for the benefit of the users ("You," "Your" and "Yourself") of its website and mobile application at (the "Site") this privacy policy ("Privacy Policy") to demonstrate Our serious commitment to protecting the privacy of the information that We collect through the Site. This Privacy Policy describes how We handle the personally identifying information that You voluntarily provide when You use the Site and that We may automatically gather when You visit the Site ("Personal Information").

glassFROGG is an online service that provides healthcare cost transparency and other healthcare related tools for the benefit of our users. We recognize our responsibility to protect the data that You entrust to us. We understand that providing information online involves a great deal of trust on your part. We take this trust very seriously, and make it a high priority to ensure the security and confidentiality of the personal information you provide to us when you visit our Site or use our services.

Accordingly, this Privacy Policy, and how glassFROGG handles the information that You voluntary provide when You use the Site and information that We may automatically collect when You visit the Site, is governed by United States federal and state laws, and not by the laws of any country, territory or jurisdiction other than the United States and its states. We make no representations that the Site is appropriate or available for use outside of the United States. Access to the Site from territories where its contents or purpose is illegal is prohibited. Those who choose to access the Site are responsible for compliance with applicable local laws and regulations.

Your use of this Site will be deemed conclusively to constitute Your acceptance of and agreement to this Privacy Policy and all portions hereof. glassFROGG reserves the right, at its sole discretion, to change this Privacy Policy at any time. If We decide to change the Privacy Policy, We will then post the changes in appropriate places on the Site so that You are aware of the changed Privacy Policy. Your continued use of the Site after the Effective Date for any such changes to the Privacy Policy will be deemed conclusively to constitute Your acceptance of and agreement to the changed Privacy Policy; consequently, You should frequently review this Privacy Policy.

What Personal Information does glassFROGG collect?

glassFROGG collects several types of Personal Information: personally identifying information that cannot be traced back to You; personally identifying information that can be traced back to You; and personally identifying information that can be traced back to You and that includes or is linked or associated with health-related information.

You can access and browse the Site at any time without providing Personal Information that can be traced back to You. To use some of its services and access certain areas of the Site, You must provide Personal Information that can be traced back to You, such as full name, street address and zip code, telephone number, e-mail, gender, date of birth, insurance coverage, social history and known health characteristics and medical needs. We collect this Personal Information that You voluntarily provide through the use of on-line data entry, survey, product purchase mobile applications and registration forms. glassFROGG gathers most of this Personal Information from You during an initial voluntary User registration process for the Site. glassFROGG also occasionally asks You for Personal Information at other times, including when You complete optional survey forms, fill out optional contact forms for additional information on particular products and services or use a particular service. Accordingly, You can determine to a large extent what Personal Information You wish to submit on a voluntary basis to glassFROGG. To participate in glassFROGG’s Healthcare Cost Transparency™ initiative (HCT™) simply follow the in-app or online prompts for submitting Your health care bills or statements. glassFROGG will use its best efforts to remove personally identifying information from submitted documents. Your documents will never be shown publicly.

Personal Information that includes or is linked or associated with health-related information that You submit is not Protected Health Information and is not treated as such by glassFROGG or under HIPAA. The Privacy Policy's references to "HIPAA" are to this law and the various laws that have amended it, including most recently the Health Information Technology for Economic and Clinical Health Act.

When You visit the Site, glassFROGG may also automatically collect with Cookies, and similar technology, Personal Information about Your use of the Site. This Personal Information cannot be traced back to You. Cookies are small pieces of information that are stored by Your web browser software on Your computer's hard drive or temporarily in Your computer's memory.

glassFROGG also automatically collects the location of Your computer on the Internet, known as Your internet protocol address ("IP Address"), when You visit the Site. When you use an Application on a Device, we will collect and use information about you in generally similar ways and for similar purposes as when you use the Site. In addition, we may collect information about your location if you have instructed your Device to send such information to the Application via the privacy settings on that Device, or if you have uploaded photos tagged with location information. We may use the location information collected from your Device or photos to enhance your use of the Application by providing you with relevant content and contextual advertising. You can change the privacy settings of your Device at any time, in order to turn off the functionality to share location information with the Application and/or the functionality to tag your photos with location information. Please note that turning off location sharing may affect certain features of our Site. If you have any queries about the privacy settings of your Device, we suggest you contact the manufacturer of your Device or your mobile service provider for help

What about the collection of Personal Information from children?

You must be 18 years of age or older to use the Site. If glassFROGG learns that it has received any Personal Information from anyone who is not at least age 18, We will delete that information from glassFROGG’s database.

glassFROGG regularly makes improvements to the Site to provide its many users with a more personalized, relevant and intelligent service. The collection of Personal Information greatly assists glassFROGG in this improvement process by identifying the interests and needs of the many users to this Site. Collection of Personal Information also assists glassFROGG by allowing it and its affiliates to advertise its products and/or services in a more efficient manner. Through the use of Cookies, information we automatically collect when You use our Site, and on-line data entry, survey, product purchase and registration forms, glassFROGG may monitor, in aggregate and individual form, Personal Information. Although Our primary goal in collecting Personal Information is to deliver a customized and personalized service to the users of the Site, glassFROGG may also use Personal Information to: (i) send users e-mail notification of new features or information available through the Site or that glassFROGG otherwise feels might be of interest to users of this Site; and (ii) allow glassFROGG and its third party advertisers and retailers, and their affiliates, offering goods or services that glassFROGG thinks might be of interest to users, to deliver relevant information and offers to users in any form. glassFROGG collects IP addresses to advertise to You in accordance with the foregoing, as well as for systems administration and troubleshooting purposes and to report aggregate information to Our advertisers and others.

What should You know about Cookies?

glassFROGG may place and store Cookies on a user's computer hard drive. Cookies enable glassFROGG, to personalize a user's viewing experience on this Site or other third party sites for which glassFROGG has an advertising arrangement. When a user revisits this Site, glassFROGG can recognize the user by the Cookie and customize accordingly the user's experience at this Site. For example, glassFROGG uses Cookies to recognize user access privileges to this Site, track Site usage and traffic patterns, add advertisements for goods or services of interest based on the information submitted by, or inferred by the actions of, the user, and estimate this Site's audience size. glassFROGG also uses Cookies to store user names and passwords that are supplied at registration.

If glassFROGG utilizes Cookies in connection with the collection of information for third parties (that is, advertisers) the relevant advertiser(s) may receive electronic notification when a user views the advertisement. When a user visits a third party site after visiting the Site, such third party site may recognize the user by the Cookie and customize accordingly the user’s experience at that site. For example glassFROGG uses Cookies to add advertisements for goods or services of interest on advertising space arranged with other third party websites based on information inferred by the actions of the user on Our Site. glassFROGG may use third party network advertisers to serve advertisements on the Site, on other third party sites with which glassFROGG has an advertising arrangement, and may use a traffic measurement service to analyze traffic on the Site. Network advertisers are third parties that display advertisements based on Your visits to the Site and other web sites You have visited, which advertisements might be based on information submitted by, or inferred by the actions of, You on the Site. Third-party ad serving enables Us to target advertisements to You for products and services in which You might be interested. Although third party advertisers and other companies do not have access to Cookies set by the Site, the Site's third party ad network providers, the advertisers, the sponsors and/or traffic measurement services may themselves set and access their own Cookies on Your computer if You choose to have Cookies enabled in Your browser. Among other things, these third party Cookies are set to help deliver advertisements to You that You might be interested in, to prevent You from seeing the same advertisements too many times and to conduct research regarding the usefulness of certain advertisements to You. Note that any images (or any other parts of a web page) served by third parties in association with third party Cookies may serve as web beacons, which enable third parties to carry out the previously described activities. Third party Cookies and web beacons are governed by each third party's specific privacy policy, not this Privacy Policy. While We may use a variety of companies to serve advertisements on the Site, You may wish to visit, which provides information regarding third party advertising and the "opt-out" procedures of certain third party ad servers We may use.

To learn more about Cookies, please visit Although most web browsers are initially set up to accept Cookies, if You prefer, You may decline the placement of a Cookie on Your hard drive by using the appropriate feature(s) of Your web browser software (if available) to delete the Cookie. But You should understand that certain areas within this Site may not function properly if Your web browser will not accept Cookies.

Our Site also may use Web beacons (also known as clear gifs, pixel tags or Web bugs), which are tiny graphics with a unique identifier, similar in function to cookies, that are placed in the code of a Web page. We use Web beacons to monitor the traffic patterns of users from one page within our Site to another, to deliver or communicate with cookies, to understand whether you have come to our Site from an online advertisement displayed on a third-party website, and to improve site performance. We also may allow our service providers to use Web beacons to help us understand which emails have been opened by recipients and to track the visitor traffic and actions on our site. This helps us measure the effectiveness of our content and other offerings.

Your web browser may transmit a “Do Not Track” (“DNT”) signal to glassFROGG and other websites. Because of differences in web browsers’ default settings and the manner in which browsers incorporate DNT signals, it is sometimes unclear to site operators whether site visitors have selected the DNT setting themselves, or whether they are aware that they have a choice in determining the setting. glassFROGG does not currently respond to DNT signals. Once the Internet industry has settled on standards related to this issue and glassFROGG recognizes such standards, we may reevaluate this approach.

Does glassFROGG disclose Your Personal Information to third parties?

glassFROGG may share Your Personal Information: (i) with third parties who have agreements with Us, including marketers, advertisers and other health service providers; (ii) if glassFROGG is required by law to do so, including laws outside Your country of residence; (iii) in the event of a transfer of ownership of glassFROGG, merger or other similar transaction (including one in connection with any bankruptcy or similar proceedings); or (iv) as otherwise set forth in this Privacy Policy, including as set forth below. Note, however, that glassFROGG is not and cannot be responsible for the activities or privacy policies of any third party with whom Your Personal Information is shared.

With respect to obtaining certain products and/or services from this Site, glassFROGG may disclose to a third party Your Personal Information that We gather from You during an initial voluntary User registration process for the Site ("Registration Information"); as a result, You do not have to enter Your Registration Information more than once. glassFROGG may also disclose Your Registration Information to certain third parties in connection with various programs and tools created and administered by third parties that are included in the Site as an additional service to users. The use of Your Registration Information by these Third Party Programs is described below in the "What about information You enter into Third Party Programs included in the Site?" section.

We may provide Your Registration Information to Our marketing partners with whom You have explicitly authorized Us to share this information, and whose offers You have elected to receive via electronic delivery, telemarketing and direct mail. Additionally, We may employ other third parties to perform services or functions on Our behalf in order to improve Our Site, process documents, merchandising, marketing and promotional efforts, communications or other services, or to facilitate e-commerce transactions, including processing orders placed by credit card. Those third parties may include authorized contractors, consultants and other companies working with Us (collectively, "Agents"). These Agents only have access to Your Personal Information as needed to perform their functions, and they may not use any of Your Personal Information for any other purpose than providing or improving glassFROGG' services and offerings.

glassFROGG also reserves the right to share or transfer Your Registration Information or other Personal Information as We determine in Our sole discretion to be necessary or appropriate in the following circumstances: to comply with a legal requirement; to enforce Our terms and conditions; to protect Our operations or those of any affiliate of glassFROGG; to protect Our rights, privacy, safety or property, or that of any affiliate of glassFROGG, You or others; to disclose any activities or information about You to law enforcement or other government officials, including public or government authorities outside Your country of residence; in connection with an investigation of fraud, for the administration of justice, intellectual property infringements or other activity that is illegal or may expose Us or You to legal liability; in cooperation with various law enforcement inquiries; to allow Us to pursue available remedies or limit Our damages; and/or in emergency situations.

glassFROGG discloses Personal Information to third parties or advertisers in aggregate form, that is, in a manner that cannot be traced back to You. For example, glassFROGG might tell an advertiser how many males between 20 and 30 years of age have visited the Site over a period of time.

How does glassFROGG use and disclose Your Protected Health Information?

glassFROGG may use and disclose Your Protected Health Information (i) for its internal management and administration; (ii) to carry out its legal responsibilities; and (iii) to perform certain data aggregation services for the Healthcare Provider and other Healthcare Providers; provided that, any disclosures for Our internal management and administration or to carry out Our legal responsibilities are either required by law or made after glassFROGG obtains reasonable assurances from the person to whom the Protected Health Information is disclosed that it will be held confidentially and used or further disclosed only as required by law or for the purpose for which it was disclosed to that person.

What does glassFROGG do to keep Your Personal Information and Protected Health Information Secure?

On this Site and within glassFROGG, We seek to use appropriate administrative, technical and physical security measures to reasonably safeguard Your Personal Information and Protected Health Information under Our control from unauthorized use, release or access. For example, glassFROGG grants access to any stored Personal Information and Protected Health Information only to authorized personnel. Moreover, when You register on-line or access Your account information through this Site, glassFROGG offers You the ability to use a secure server. The secure server encrypts all information that You input before it is sent to glassFROGG.

Please be advised, however, that although glassFROGG has endeavored to create a secure and reliable Site for its users, the confidentiality and security of any communication or material transmitted to or from glassFROGG via this Site or e-mail cannot be guaranteed to be 100% secure at any time. When disclosing any Personal Information or Protected Health Information, You should remain mindful of the fact that it is potentially accessible to the public, and consequently, can be collected and used by others without Your consent. Accordingly, You should consider carefully if You want to submit sensitive information that You would not want disclosed to the public and should recognize that Your use of the Internet and this Site is solely at Your risk. You, alone, are ultimately responsible for maintaining the secrecy for all Your Personal Information including Your Protected Health Information. glassFROGG has no responsibility or liability to anyone for the security of Your Protected Health Information or any of Your Personal Information transmitted via the Internet. glassFROGG urges all of its users to be careful and responsible whenever they are on-line.

What should You know about external web sites?

To the extent hyperlinks are utilized to access other, third party, websites, including links provided as automated search results, You should be aware that these third party web sites are not controlled by glassFROGG and, therefore, are not subject to this Privacy Policy. You should review the applicable terms and policies of each linked site visited before providing any personally identifiable information. In those cases where glassFROGG has entered into agreements with third parties, where useful items and other tools are made available to You, see the "What about information You enter into Third Party Programs included in glassFROGG' Site?" section below.

Can You opt-out of glassFROGG' use and disclosure of Your Personal Information?

As described in the "Why does glassFROGG need Your Personal Information?" section above, the collection, use and disclosure of Your Personal Information greatly assists glassFROGG in creating a more personalized, relevant and intelligent service for You. Without Your Personal Information, We could not deliver to You in the most beneficial way glassFROGG' valuable content and services.

As discussed above in the "What Personal Information does glassFROGG collect?" section, registration and provision of Personal Information that can be traced back to You is voluntary. You may opt-out from all future use and disclosure of Your Personal Information for the marketing and other purposes described in this Privacy Policy by requesting the removal of Your Personal Information from glassFROGG's database as described in the "Do You have the ability to access and correct Your Personal Information?" section below; or from receiving future marketing-related e-mails from glassFROGG by clicking on the "opt-out" link in any e-mail sent to You by glassFROGG.

Please note that if You opt-out as described above, glassFROGG will not be able to remove Your Personal Information from the databases of Our affiliates or unaffiliated third parties with whom We have already shared Your Personal Information as of the date of Your opt-out request. Please also note that if You do opt-out of receiving marketing-related messages from Us, glassFROGG may still send administrative messages to You. You cannot opt-out from receiving administrative messages from glassFROGG.

Do You have the ability to access, change or remove Your Personal Information?

At any time, You may contact glassFROGG via e-mail to request:

  • A summary of any of Your Personal Information retained by glassFROGG;
  • A change to the Your Personal Information maintained by glassFROGG; or
  • Removal of Your Personal Information from glassFROGG' database.

You should send Your request to In the event glassFROGG receives such a request, glassFROGG may require You to confirm or verify any change to Your Personal Information.

If you use glassFROGG’s Email a Friend service to tell a friend about a feature on the glassFROGG Site or a newsletter, we will ask you for your name, your email address and your friend's email address. We will automatically send your friend a one-time email inviting him or her to visit the site using your name and email address as the "from" email address. glassFROGG does not use your friend's email information for any other purpose. We will only use the information you provide to send the requested email to your friend.

If you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, please email us at

Can You opt-out of glassFROGG's use and disclosure of Your Protected Health Information or access, change or remove Your Protected Health Information?

When You use the Premium Service or other glassFROGG services, You may receive various administrative e-mails automatically sent by glassFROGG. These administrative messages do not contain marketing-related information. You cannot opt-out from receiving any administrative e-mail sent by glassFROGG.

To comply with HIPAA, Your Healthcare Provider must provide You with rights in certain circumstances with respect to Your Protected Health Information. Very generally described, these rights are a right to restrict the uses and disclosures of, a right of access to, a right to amend and a right to receive an accounting of the disclosures of Your Protected Health Information. These limited rights will be described in detail in the Healthcare Provider's notice of privacy practices. If You wish to restrict the uses and disclosures of Your Protected Health Information, amend, or receive an accounting of the disclosures of Your Protected Health Information, then, You must do so through Your Healthcare Provider. Upon termination of Our Business Associate Agreement with a particular Healthcare Provider, glassFROGG generally must return or destroy all Protected Health Information received on behalf of or created for that particular Healthcare Provider and then maintained in any form by glassFROGG or a Subcontractor.

Please send opt out requests or to change or remove your protected health information to

How to distinguish between Advertisements and Editorial Content?

glassFROGG believes that it is important for You to easily differentiate between advertising and independent, editorial content on the Site; thus, glassFROGG will work to ensure that the advertising You see on the Site has no influence on the quality, accuracy or selection of editorial content that glassFROGG provides. glassFROGG clearly identifies all advertising on the Site. When glassFROGG speaks of "advertising" or "advertisements," it refers to all forms of advertising, sponsorships and promotions for which glassFROGG receives compensation. glassFROGG uses clear and consistent language and visual cues or descriptors to distinguish advertising from editorial content.

The word "Advertisement" or the phrase "Advertise With Us" is used to label the most common form of advertising on the Site. The content of the banner or similar advertisement itself is controlled by the advertiser. An advertisement is labeled with the word "Advertisement" or the phrase "Advertise With Us" along the bottom or bottom right corner of the advertisement. If You click on an advertisement, it will usually link to a website that is operated by the advertiser. As noted in the "What You should know about external web sites?" section above, glassFROGG has no control over the advertiser's website or the policies on that site.

You should familiarize Yourself with the terms of use, privacy policies and other policies applicable to those sites before using them. The fact that an advertisement appears on a page has no bearing or influence on the editorial content on the page outside of the labeled advertisement itself. Other content on the Site page is under glassFROGG's editorial control.

The phrases "Provided By" and "Sponsored By" are used to identify content that is created or influenced by an advertiser. glassFROGG identifies advertiser-influenced content as "Provided By" or "Sponsored By" advertising so that You can distinguish such content from editorially independent content for which glassFROGG has sole editorial control. You can recognize advertiser-influenced content on the Site by use of the "Provided By" or "Sponsored By" label and the name of the advertiser that appears in the sponsored content.

What about information You enter into Third Party Programs included in glassFROGG' Site?

As an additional service to its users, glassFROGG has included in its Site various programs and tools created and administered by third parties ("Third Party Programs") whereby, as examples, You can receive useful items such as information concerning potential diseases/conditions, information about drug alternatives, and tools whereby You can maintain records relating to Your condition. Your use of these Third Party Programs is entirely optional and at Your sole discretion. If You do choose to use them, then some or all of these Third Party Programs may require that You provide certain personally identifying information that can be traced back to You. This personally identifying information may include, for example, age, current health condition, insurance provider, medical history, prescription history or other health and lifestyle data. If You elect to use one or more of these Third Party Programs, then any personally identifying information that You provide as part of the Third Party Program, as well as Your Registration Information, will be available to the third party administering that Third Party Program. By using any Third Party Program, You acknowledge that any personally identifying information and Registration Information that You provide to the third party does not constitute a violation of glassFROGG's Privacy Policy. glassFROGG will maintain the privacy of Your personally identifying information in glassFROGG's possession in accordance with this Privacy Policy and applicable state and federal privacy laws. glassFROGG cannot guarantee that any third party will maintain the privacy of Your personally identifying information under any circumstance.

Payment Information.

If you upgrade your account to the premium service, we will collect payment information from you, including your credit card number, cardholder name, expiration date, authentication code, and billing address. We will securely process the agreed to amount through our secure merchant portal

Further questions or comments?

California Civil Code Section 1798.83 permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to

glassFROGG welcomes Your questions and comments about this Privacy Policy or the use of Your Personal Information or Protected Health Information. Please send any questions or comments to glassFROGG to the e-mail address

Date Last Updated: November 1, 2018